Contact us
For account, attendance, location, technical, or data-related support, send us an email.
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Response time
Our support team typically responds within 1–2 business days.
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HELP CENTER
Frequently Asked Questions
Quick answers to the most common ArcOne questions.
How do I check in/out for attendance?
Open the Home tab and tap Check In / Check Out. ArcOne records your location at that moment so your manager can verify you were at the work site.
Why does ArcOne ask for my location?
Location is used only to timestamp your attendance check-in/check-out and to log your location during customer visits (PJP). It is not tracked in the background.
I forgot my password. How do I reset it?
On the login screen, tap “Forgot password” and follow the steps sent to your registered email or phone.
How do I delete my account or data?
Email [email protected] from your registered email with the subject “Account Deletion Request” and we will process it within 30 days.
The app is crashing or showing an error. What should I do?
Please email [email protected] with your device model, iOS/Android version, and a screenshot of the error so we can help quickly.
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